Avas Flowers is a legitimate online floral delivery service, but its reliability is marred by customer complaints about poor service and product quality. While it offers a wide range of floral arrangements and nationwide delivery, consistent issues raise concerns about its dependability.
This article provides a comprehensive analysis of Avas Flowers, covering its services, customer reviews, overall trustworthiness, and common issues like delivery delays, hidden fees, and customer service failures.
What is Avas Flowers? Overview of Services and Operations
Avas Flowers, an online floral delivery service, was founded in the United States to make flower delivery easier and more accessible to customers across the country. The company offers a variety of floral arrangements and gifts for birthdays, anniversaries, weddings, funerals, and holidays.
It provides bouquets with flowers like roses, lilies, daisies, and carnations, along with potted plants such as orchids and succulents. Additionally, gift baskets featuring chocolates, gourmet snacks, and plush toys are available. Same-day delivery is offered depending on the delivery location, but feedback suggests issues with delayed and poor-quality deliveries.
Product Offerings by Avas Flowers
Avas Flowers offers a broad selection of floral arrangements and gifts, allowing customers to choose from bouquets, plants, and gift baskets for various occasions. Flowers include roses, lilies, carnations, and daisies, while plants like orchids, succulents, and houseplants are also available.
Gift baskets come with chocolates, gourmet snacks, and plush toys, and customers can add balloon bouquets or teddy bears. They also offer same-day delivery, although there are complaints about delayed and poor-quality deliveries.
Is Avas Flowers Legit? A Look at the Legitimacy of the Company
Avas Flowers is a legitimate business, with an operational website that processes orders. The company is registered and functional, meaning it’s not a scam.
However, the core issue lies in its reliability—customers report unsatisfactory customer service, late deliveries, and incorrect flower arrangements.
Despite fulfilling orders, customer satisfaction is questioned due to their inability to resolve issues and deliver the promised service consistently.
Does Avas Flowers Deliver What it Promises?
One of the most critical concerns about Avas Flowers is whether it can consistently deliver on its promises to customers. Despite the company’s promotion of fresh flowers and a variety of arrangements, customer complaints often mention receiving poor-quality flowers that didn’t meet their expectations.
Many customers report that the flowers they received didn’t resemble the images or descriptions shown on the website.
The company has also been accused of failing to notify customers when substitutions were made to their orders, leaving recipients frustrated when they receive flowers that don’t match what they expected for the occasion.
Customer Experiences with Avas Flowers: Real Reviews
One of the best ways to determine if a company is legitimate is by looking at what real customers have to say. Unfortunately, Avas Flowers has received a significant amount of negative feedback from customers, which raises questions about their legitimacy.
Avas Flowers Customer Reviews: Trustpilot, Sitejabber, and Other Review Platforms
Customer feedback for Avas Flowers on platforms like Trustpilot, Sitejabber, and ConsumerAffairs reveals widespread dissatisfaction.
The company has an average rating of 2.4/5 on Trustpilot, and on Sitejabber, it holds a lower rating of 1.2/5. Additionally, on ConsumerAffairs, the rating is a mere 1.1/5.
These reviews point to significant issues with the service and delivery standards, showcasing the widespread dissatisfaction among customers.
Let’s break down some of the key customer complaints:
Delivery Issues: Late, Missing, or Wrong Deliveries
Many customers have expressed frustration over delivery issues, including late deliveries, missing orders, or wrong deliveries. For instance, several users have reported receiving a notification that their flowers would arrive on a specific date, only to experience a delay or complete failure in receiving the flowers.
Special occasions like funerals and birthdays were disrupted by these delivery failures, leaving families embarrassed or upset when flowers failed to arrive as planned.
One account mentioned that flowers for a funeral arrived days after the scheduled date, causing an embarrassing situation during a time of mourning.
Poor-Quality Products: Wilted and Subpar Flowers
Another recurring complaint about Avas Flowers is the poor quality of the flowers and arrangements. Customers frequently report receiving wilted, dried out, or damaged bouquets, with some mentioning that the arrangements were vastly different from the website images.
A common issue among dissatisfied clients is receiving sparse bouquets where many flowers were drooping, half-dead, or half-faded upon arrival. For instance, a birthday bouquet ordered online left the customer disappointed due to its poor quality and late delivery.
Hidden Fees and Overcharging
A significant portion of Avas Flowers complaints revolves around hidden fees and overcharging during the checkout process.
Several customers have claimed that service fees, delivery charges, and taxes were added at the checkout stage without any prior notice, leaving customers to pay a final total much higher than expected.
For example, one customer reported that they initially paid $50 for a bouquet, only to find an additional $25 service charge added to the order total during payment, making the process feel misleading and frustrating.
Customer Service Failures
Many customers have voiced their frustration with Avas Flowers’ customer service. When problems arise, such as delivery issues or poor-quality flowers, customers often find it difficult to get a timely response from the customer service team.
In some cases, customers reported waiting for weeks without receiving any updates or resolutions to their complaints.
Emails went unanswered, and many described the service as unresponsive and unable to resolve issues. One customer shared their experience of contacting Avas Flowers multiple times about a delivery problem, only to give up after several weeks without any help.
Potential Benefits of Using Avas Flowers
Despite the overwhelming negative feedback, there are some potential benefits to using Avas Flowers. It’s important to acknowledge that the company does have some merits, which include:
Wide Range of Products:
Avas Flowers offers a wide range of products, including flower arrangements, plants, and gift baskets, making it a one-stop-shop for all your floral needs. With such a variety, customers can easily find the perfect gift or arrangement that suits any occasion.
Nationwide Delivery:
Avas Flowers provides nationwide delivery, ensuring that flowers can reach customers across the U.S., including even remote areas. This makes it easier to send flowers to recipients in less accessible locations, no matter how far they might be.
Occasion-Specific Options:
Whether you’re celebrating weddings, anniversaries, or Valentine’s Day, Avas Flowers offers occasion-specific options to help you select the right arrangement. These specific types of arrangements make it convenient for customers to find exactly what they need for any special occasion.
Final Verdict: Should You Trust Avas Flowers?
In conclusion, while Avas Flowers may seem like a legitimate option for sending flowers, it falls short in terms of reliability and customer satisfaction.
The company struggles with poor-quality products, delivery issues, and unresponsive customer service, making it an unreliable choice for many customers.
Despite offering a wide range of floral arrangements and nationwide delivery, the numerous complaints and hidden fees highlight that Avas Flowers may not be worth the risk.
If you’re seeking a trustworthy floral service, you might want to explore other options that prioritize quality and customer care.
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Frequently asked Questions
Is Avas Flowers a legitimate business?
Avas Flowers is a legitimate business with an operational website, but its reliability is questionable due to complaints about poor customer service, late deliveries, and subpar product quality.
Does Avas Flowers offer same-day delivery?
Avas Flowers offers same-day delivery, but customer feedback suggests issues with delays, making the service unreliable at times.
Are the flowers from Avas Flowers of good quality?
Many customers report receiving wilted or damaged flowers that don’t match the online description, raising concerns about the quality of the products.
Can I trust Avas Flowers for funeral flower deliveries?
Avas Flowers has received complaints about late deliveries for funerals, leaving families disappointed during important moments.